Reference

Terms That Cover Your Account at 89visa89

These terms set out how your account works, what we expect from you, and what you can expect from us — including how deposits through DANA, OVO, and GoPay are handled and what happens when you need to make a change.

DANA, OVO, GoPay coveredAccount eligibility rulesIndonesia-region accessDeposit and withdrawal conditionsContact path included
89visa89 Terms That Cover Your Account at 89visa89
HOW WE OPERATE

How 89visa89 Handles Your Account Data

We collect only what your account needs to function — registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction records. Account data is retained for as long as your account is active and for a period after closure as required by our internal audit process. Players in Makassar and across Indonesia can request a summary of the data we hold by contacting support through live chat or email.

Data We Hold

We store your account registration details, wallet IDs for DANA, OVO, GoPay, and a log of your deposit and withdrawal transactions for verification purposes.

Account Security

Your account is protected by an OTP step at login. Never share your PIN or OTP with anyone. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Data Retention

We keep transaction records and wallet-match logs for the period set by our internal compliance process. After account closure, data is held briefly then deleted per our retention schedule.

Request or Correct Your Data

To request a copy of your account data or correct a detail — such as a mismatched wallet name — email our support team with your account ID and the specific change needed.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page inside your account. Our team can clarify specific clauses, wallet-matching rules, or account eligibility questions in real time.
Email Support Send a detailed message if your question involves a transaction record, a verification hold, or a formal request to amend account details tied to these terms.
Account Help Page Your account dashboard includes a help section where common terms questions — including DANA, OVO, and GoPay wallet rules — are answered with step-by-step context.

Common Questions About These Terms

The questions below cover what we hear most often about account rules, wallet conditions, and eligibility. If your question is not listed, live chat is the quickest path to a direct answer.

Yes. These terms apply regardless of which wallet you use. GoPay, OVO, and DANA all fall under the same wallet-matching and transaction verification rules described here.

A mismatch triggers a verification hold on that transaction. Contact support via live chat with your account ID and OVO wallet details so we can review and clear the hold.

No. Every deposit must come from a wallet registered in your own name. Third-party wallet deposits breach these terms and may result in the transaction being reversed and the account reviewed.

Access depends on local law and the eligible regions we currently serve. Check the registration page for the current eligibility notice, or ask support directly through live chat.

Close your account before the posted effective date of the change. Contact support to arrange any pending withdrawal before the closure is finalised.

Email support with your account ID and a data request. We will send a summary of the registration details, wallet IDs, and transaction logs we hold on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.